Terms of service

Welcome to Chefs & Dogs! These Terms of Service govern your use of our website and purchasing from our store. By using our website, you agree to these terms.

1. General

Chefs & Dogs Pty Ltd (“we”, “us”, “our”) operates this website and sells pet food, treats, and related products. You must be at least 18 years old to purchase from us.

2. Products & Services

We make every effort to display products accurately, but cannot guarantee that images, descriptions, or pricing will always be error-free. We reserve the right to correct any errors and to cancel or refuse orders at our sole discretion.

All food and treats sold are subject to your dog’s individual dietary needs. Please consult a veterinarian if you are unsure whether a product is suitable for your pet.

3. Pricing & Payment

Prices are listed in Australian dollars (AUD) and include GST where applicable. We reserve the right to change prices without notice.

Payments are securely processed through Shopify and third-party payment processors. We do not store your complete credit card details.

4. Shipping & Delivery

We aim to ship orders promptly but cannot guarantee delivery times. You are responsible for providing an accurate shipping address. We are not liable for lost or delayed shipments caused by incorrect address details or carrier issues.

5. Returns & Refunds

Please refer to our Return & Refund Policy for detailed information on returning products and seeking refunds.

6. Intellectual Property

All content on our website, including logos, text, graphics, and images, is the property of Chefs & Dogs Pty Ltd and protected by Australian copyright and trademark laws. You may not copy, reproduce, or use this content without permission.

7. User Conduct

You agree not to use our site for any unlawful, fraudulent, or abusive purpose, or to interfere with other users or the security of the site. We may suspend or terminate access if these terms are violated.

8. Limitation of Liability

To the fullest extent permitted by law, Chefs & Dogs is not liable for any loss, damage, or injury arising from the use of our products we create or sell, the use of our website, and all content featured on our website, including recipes.

9. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of Queensland.

10. Changes to These Terms

We may update these Terms of Service at any time. Continued use of our website means you accept the updated terms.

11. Recipes & Feeding Advice

Before introducing any new foods or attempting any recipes featured on our website, you should consult with a qualified veterinarian to ensure they are appropriate and safe for your dog’s individual needs. Chefs & Dogs is not responsible or liable for any harm, illness, or injury that may result from using or following our recipes, feeding advice, or suggested ingredients. You assume all responsibility for the health and dietary requirements of your pet.

Contact Us
If you have any questions about these terms, please email:
admin@chefsanddogs.com