Refund policy
Refund Policy
We want you (and your dog!) to be satisfied with your purchase. Please review our return policy carefully.
Change of Mind (Non-Perishable Products Only)
We accept change-of-mind returns for non-perishable products (like feeders, accessories, merchandise) within 7 days of delivery, provided:
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the item is unused, unopened, and in original packaging
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proof of purchase is included
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you cover return shipping costs
After we receive and inspect your return, if approved, we will issue a refund to your original payment method (excluding any shipping charges).
Food & Perishable Products
For food, treats, or other perishable items, returns and refunds for change of mind are not accepted due to health and safety regulations.
Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please email us at admin@chefsanddogs.com within 48 hours of delivery with:
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your order number
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photos showing the issue
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a description of the problem
We will offer an appropriate remedy in line with Australian Consumer Law, which may include a replacement, refund, or repair at no extra cost.
Custom Products
Custom or personalised products cannot be returned or refunded unless faulty.
How to Start a Return
Email admin@chefsanddogs.com with your order details and reason for return. We will provide instructions and return authorisation if eligible.