Shipping policy
Processing Time
Orders are usually processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. During peak periods or promotional events, processing times may be longer.
Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location and order size. We use reputable couriers to deliver your products safely and quickly.
Estimated delivery times:
-
Metro areas: 2–5 business days
-
Regional areas: 3–7 business days
-
Remote areas: 5–10 business days
Please note these time frames are estimates only and may vary due to weather, courier delays, or other unforeseen circumstances.
Order Tracking
Once your order has shipped, you will receive an email with tracking details so you can follow your parcel’s journey.
Shipping Restrictions
We currently ship to addresses within Australia only. We do not ship internationally at this time.
Incorrect Addresses
Please check your shipping address carefully before confirming your order. We cannot be responsible for orders delayed or lost due to incorrect or incomplete address details provided at checkout.
Missing or Damaged Items
If your order arrives damaged or is missing items, please contact us at admin@chefsanddogs.com within 48 hours of delivery, including your order number and clear photos. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping, please email:
admin@chefsanddogs.com